Welcome to Orvana Help
Everything you need to try out Orvana, from buying a test kit to reading a doctor-approved report. You don't need any technical knowledge.
Important This is a test version of Orvana. Payments are pretend, samples are made up, and every customer here is a test account. Please don't enter anyone's real health information.
Video coming soon
What Orvana does
Orvana sends people a saliva test kit, analyses their mouth bacteria, and gives them a report that a doctor has checked and approved.
| Step | Who does it | Where |
|---|---|---|
| 1. Buy a test kit | Customer | Customer app |
| 2. Pack and send the kit | Operations team | Team Dashboard |
| 3. Register the kit | Customer | Customer app |
| 4. Receive the sample and check it | Operations team | Team Dashboard |
| 5. Send it to the lab and add the results file | Operations team | Team Dashboard |
| 6. The system analyses it and writes a draft report | Automatic | — |
| 7. Check, approve and send the report | Clinician (doctor) | Team Dashboard |
| 8. Read the report | Customer | Customer app |
Where to go
| Website | Link | For |
|---|---|---|
| Customer app | app.orvana.health | Customers: buy, register, track, read reports |
| Team Dashboard | dashboard.orvana.health | Orvana staff: operations, clinicians, knowledge team |
| Website | portal.orvana.health | The public Orvana website, where the buttons work |
| Website (launch preview) | orvana.health | Same website, but Buy and Sign in show "Soon" on purpose |
| Status page | status.orvana.health | Shows whether Orvana is working normally |
| This help site | docs.orvana.health | You are here |
Which email do I sign in with?
There are no passwords. You type your email and Orvana emails you a 6-digit code.
| I'm testing as… | Sign in with | On |
|---|---|---|
| Customer | Your own email | Customer app |
| Operations | joel.balang@orvana.health | Team Dashboard |
| Clinician (doctor) | joel.balang+clinician@orvana.health | Team Dashboard |
| Knowledge team | joel.balang+curator@orvana.health | Team Dashboard |
All three team codes arrive in Joel's inbox (joel.balang@orvana.health). More on this in Before you start.
How to use this site
- Read Before you start. It takes 3 minutes.
- Try the Customer app and the Team Dashboard. Each task has a short video and step-by-step instructions.
- Work through the Full test checklist to test everything from start to finish.
- Something not working? See Help & reporting problems.