Customer app

How a customer uses Orvana: buying a kit, registering it, following the sample, and reading the report. Sign in with your own email.

Open: app.orvana.health

Note The customer app doesn't update by itself. When the team has done something (sent your kit, approved your report), refresh the page to see it.

Sign in

1. Go to app.orvana.health/login.
2. Type your email and click Continue with email.
3. Open the "Your Orvana code" email and type the 6 digits. The code checks itself; there's no button to press.
4. You'll see your home page: Welcome back, [your name].

To sign out, open the menu with your email (top right, or bottom of the side menu) and click Sign out.

Your home page

On a new account you'll see:

• Your numbers: kits registered, in progress, reports ready.
• Milestones: Health profile → Kit registered → First report → Score improved → Retested.
• Daily rituals: tick Brush your teeth (morning), Brush your teeth (night), Floss once and Clean your tongue or rinse to build a streak.
• Next step, with a Buy a kit button.

The side menu has Dashboard, Samples, Orders, Reports, Health profile, Orvana+ and Intelligence.

Fill in the health questionnaire

You must do this once before buying. Orvana takes you there automatically if it's missing.

1. About you: pick your age group and sex. These are the only answers that go to the lab.
2. Medical history: tick any that apply, or None of the above.
3. Allergies: tick any that apply, or No known allergies. You must choose something.
4. Lifestyle: exercise, alcohol, brushing, flossing, smoking and sugar.
5. Click Save and continue.

You can change your answers later in Health profile.

Buy a kit

1. Go to app.orvana.health/buy, or click Buy a kit.
2. Choose 1 kit (S$149.00) and click Continue.
3. You're taken to the payment page, marked Sandbox. Pay with the test card: 4242 4242 4242 4242, any future date, any 3 digits, a phone number, and a Singapore address.
4. You come back to My orders, where it says "Thanks for your order!" and the order is Paid.
5. Tell your operations tester your order number, the 8 characters after "Order". They will send your kit.

Tip If the order says Payment pending, wait a few seconds and refresh.

Register your kit

You can do this once the team has sent your kit. You'll get an email called "Your Orvana kit is on its way".

1. Click Register your kit in the Orvana portal in that email.
2. Under Who is this kit for?, choose This kit is for me.
3. In Tube barcode, type the tube code your operations tester gave you. It looks like ORV-T-….
4. Tick the consent box.
5. Click Register kit. You'll see "You're registered". Click View my sample.

Follow your sample

Go to Samples and click your kit. A progress tracker shows where it is:

Registered → Received by Orvana → At sequencing lab → Processing → Results in clinical review → Report released

Each step moves when the team does their part. Refresh to see changes.

Read your report

When the clinician approves your report, you get an email called "Your Orvana report is ready".

1. Go to Reports and click View report.
2. Click Download Report of Record to save the official copy the doctor approved. It downloads as a web page file, not a PDF, for now.
3. Go back to your home page to see your score out of 100 and what affected it:

Orvana+ and Intelligence

• Orvana+ is Orvana's membership. In this test version it's free: click Activate Orvana+. After two or more reports, you'll see your score over time.
• Intelligence is an AI chat that knows your results. Try Ask about my results or Give me recommendations.

Your profile and privacy

• Health profile shows your details and questionnaire answers.
• Privacy lets a customer delete their data: type ERASE and click Request erasure.

Important Erasure permanently deletes the account's samples and reports. Only try it on a spare test account, and do it last.

The status page

status.orvana.health shows whether each part of Orvana is working. Anyone can type their email under Subscribe to updates to get an email when there's a problem. You must click the link in the confirmation email first.

Emails a customer receives

Emails never include health results. They only link to the app.